Frequently Asked Questions


How do I contact you?
You can call us at (859) 341-6450 or 1-800-354-9816 or email us at kEncEmailnbjmAbvwfdp/dpn

What are office hours for the Auveco Customer Service department?
Our representatives are available Monday through Friday 8:00 a.m. to 7:00 p.m. Eastern Time.  After hours voice message service is available.

Who do I contact for technical assistance for this site such as log in help or error messages?
Please contact Customer Service or email kEncEmailxfcnbtufsAbvwfdp/dpn

Who do I call to receive technical information on a part in your catalog?
During our regular office hours, you can call 1-800-354-9816 and select option 4

How do I receive more information on your cost recovery system, FasTrack?
During our regular office hours, you can call 1-800-354-9816 and select option 2. Or visit www.auveco.com and select the Fastrack Web Information link to see tutorials and receive a free trial.

How do I use the OEM/Competitor number cross-reference?
From the home page of the website click OEM/COMPETITIVE NUMBER INTERCHANGE from the main menu bar and you will be directed to a page where you can perform interchange queries. 

What are your Terms of Sale and Order Policies?
Please see the Sales Policy link at the bottom of the website page.  This will give our complete set of current Sales Policies as well as Warranty and Return Policy information.  If you have questions that are not answered there, please call Customer Service.

How do I place a bulk order?
You may obtain Bulk Pricing or place a Bulk Order through the site, by a fax or by calling Customer Service.  Most items are available in bulk.  Simply add the letter “B” to the end of the Auveco number and search.  If you are in need of a bulk quote on larger quantity please contact Customer Service

How do I enter a drop ship location?
While you may enter a “one-time” drop ship location at the time you place an order through the site, permanent entries to the “Ship To” locations in a customer’s record must be communicated to customer service for entry in to our information system.

Where can I view my orders and check status of my order?
You may view all your past or current orders through the My Account, Order/Invoice Tracking option on the website.  These searches will give you information about your orders that are placed through the eCommerce site or by any other means into our system.  For further assistance you may also call Customer Service during regular office hours.  You can also see order status and shipment tracking information here.

International ordering
For help with international ordering, please call (859) 341-6450 or 1-800-354-9816 and press 300 to be connected to our international ordering representatives.

How do I request a catalog?
You can order a catalog when you place your order, or call customer service (859) 341-6450 or 1-800-354-9816 and select option 1.  A version of the printed catalog is available on the web site 

How do I get a price quote?
Your customer pricing is already loaded onto the eCommerce site. If a price is missing, please contact your Customer Service Representative at (859) 341-6450 or 1-800-354-9816 and select option 1. You can also email us at kEncEmailnbjmAbvwfdp/dpn.